Join the team at Dr. Balwant Singh’s Hospital, an ISO 9001:2015 certified healthcare facility. We are seeking a professional and experienced Senior Receptionist to be the welcoming face of our hospital.
Position Overview
As a Senior Receptionist, you will be the first point of contact for our patients and visitors, playing a critical role in creating a positive patient experience while ensuring smooth and efficient front desk operations at our healthcare facility.
Key Responsibilities
Patient Welcome & Service
- Welcome patients with a friendly, professional demeanor
- Greet visitors and provide excellent customer service
- Create a warm and welcoming environment for all who enter the hospital
- Ensure patients feel valued and cared for from their first interaction
Appointment & Schedule Management
- Efficiently manage appointments and schedules to ensure smooth operations
- Coordinate patient appointments with medical staff availability
- Handle appointment bookings, changes, and cancellations
- Optimize scheduling to minimize patient wait times
- Maintain accurate appointment records
Communication & Inquiries
- Handle phone calls and inquiries promptly and accurately
- Provide information to patients and visitors professionally
- Direct calls to appropriate departments and staff members
- Manage incoming and outgoing correspondence
- Respond to patient questions with clarity and patience
Reception Area Management
- Keep reception area organized, clean, and presentable at all times
- Maintain a positive and professional environment
- Ensure all reception materials and forms are well-stocked
- Create a comfortable waiting area for patients
- Monitor the reception area throughout the day
Coordination with Medical Staff
- Coordinate with medical staff to ensure seamless patient care
- Communicate patient arrivals to relevant departments
- Facilitate smooth patient flow through the facility
- Support medical staff with administrative needs
- Ensure effective communication between front desk and clinical teams
Administrative Support
- Process patient registrations and check-ins
- Manage patient records and documentation
- Handle payments and billing inquiries
- Maintain confidentiality of patient information at all times
- Support overall hospital operations as needed
Requirements
Experience
- Minimum 2 years in a similar position (required)
- Previous experience in a hospital or medical setting preferred
- Proven track record in customer service or reception roles
Skills & Competencies
- Excellent communication skills (written and verbal)
- Professional and friendly demeanor
- Strong organizational and multitasking abilities
- Proficiency in computer systems and scheduling software
- Attention to detail and accuracy
- Ability to work under pressure in a busy environment
- Discretion and respect for patient confidentiality
Personal Attributes
- Warm and welcoming personality
- Patient and empathetic approach
- Reliable and punctual
- Professional appearance and conduct
- Team player with positive attitude
- Calm and composed in stressful situations
Why Join Dr. Balwant Singh’s Hospital?
- Work with an ISO 9001:2015 certified healthcare facility
- Be part of a respected and established hospital in Georgetown
- Professional and supportive work environment
- Opportunity to make a difference in patient care
- Competitive compensation package
- Career development opportunities
How to Apply
Send your CV to:
Email: Vacancy@balwantsingh.com
Contact Us:
- +592 640-8830
- +592 227-1087
- +592 226-4279
- +592 226-5783
Our Location:
314 East Street, South Cummingsburg
Georgetown, Guyana
Apply now and become part of the Dr. Balwant Singh’s Hospital team!
