Locations: Head Office & East Bank
Join Hand-in-Hand Mutual, one of Guyana’s most trusted insurance companies, and build your career in the insurance industry. We’re seeking dedicated clerical staff to support our operations at both our Head Office and East Bank locations.
Position Overview
Insurance Clerical Staff will provide essential administrative and customer service support, handling insurance applications, claims processing, and client interactions while maintaining accurate records and documentation.
Key Responsibilities
Insurance Operations
- Processing insurance applications, claims, and policy renewals
- Review and verify insurance documentation
- Support underwriting and claims departments
- Handle policy modifications and updates
Records Management
- Maintaining and updating client records in the database
- Managing and organizing insurance files and documents
- Ensure accuracy and confidentiality of client information
- Archive and retrieve documents as needed
Customer Service & Communication
- Assisting with customer inquiries professionally
- Provide information about insurance products and services
- Respond to client questions via phone, email, and in-person
- Ensure excellent customer experience
Administrative Support
- Providing administrative support to various departments
- Preparing reports and correspondence for clients and internal teams
- Schedule appointments and manage calendars
- Support day-to-day office operations
Qualifications
Educational Requirements
- Five CSEC subjects including English Language and Mathematics (required)
Experience
- Experience in insurance or clerical support, though not compulsory, would be an asset
- Previous customer service experience beneficial
Skills & Competencies
- Excellent communication and customer service abilities
- Strong organizational and time management skills
- Attention to detail and accuracy
- Proficiency in computer applications (MS Office)
- Ability to multitask in a busy environment
- Professional demeanor and appearance
- Discretion in handling confidential information
What We Offer
Supportive Inclusive Work Environment
Join a team that values diversity and collaboration
Opportunities for Career Advancement
Clear pathways for professional growth within the insurance industry
Competitive Pay & Benefits
Attractive compensation package with comprehensive benefits
Ongoing Training & Professional Development
Continuous learning opportunities to enhance your insurance knowledge and skills
Why Join Hand-in-Hand Mutual?
- Work with an AM Best Rated B++ (Good) insurance company
- Established and trusted brand in Guyana
- Professional development in the insurance sector
- Supportive team culture
- Multiple location options (Head Office & East Bank)
- Industry training and certification opportunities
About Hand-in-Hand Mutual
Hand-in-Hand Mutual Fire & Life Insurance Co. Ltd is a leading insurance provider in Guyana with a strong reputation for reliability and customer service. Our AM Best B++ (Good) rating reflects our financial strength and commitment to our policyholders.
How to Apply
Kindly email your resume and cover letter to:
Email: careers@hihgy.com
Address your application to: Human Resources / Administrative Manager
Please note: Only shortlisted applicants will be contacted.
Apply now and start your insurance career with Hand-in-Hand Mutual Fire & Life Insurance Co. Ltd!
